Last updated: November 2, 2026
Shipping Policy
Swoshel ships from fulfillment locations serving the destinations available at checkout. This policy describes how shipping works for orders placed on swoshel.myshopify.com.
1. Where we ship
We currently offer shipping to the countries enabled in our Shopify checkout (including the United States, Canada, United Kingdom, many EU/EEA countries, and other destinations shown when you enter your address). If a country is not available at checkout, we cannot ship there at this time.
2. Shipping rates (current store setup)
The amount you pay for shipping is calculated in checkout for your cart and address. For products on our main shipping profile (the one currently assigned to items like the neck gaiter), the current flat rates in Shopify are:
- United States: US$4.69
- Canada: US$7.29
- United Kingdom: US$4.59
- Europe zone: US$4.99
- EFTA zone: US$10.39
- Japan: US$4.89
- Australia & New Zealand: US$7.99
- Brazil: US$12.49
- Other worldwide destinations (where offered): US$12.49
Other products may use different Shopify shipping profiles (for example US domestic Standard / Express rates on our General profile). Always rely on the rate shown at checkout for your specific order — that is the binding shipping charge for that purchase. Rates may change; this page is updated when we revise the underlying shipping settings.
3. When orders ship
After you place an order, we prepare it for shipment as soon as practicable. Most orders leave the fulfillment facility within several business days. Timing can vary with demand, weekends, holidays, and destination. We do not guarantee a specific ship-by date unless we confirm one in writing for your order.
4. Delivery times
Transit time after shipment depends on the carrier and destination. Checkout may show an estimated delivery window when available. Estimates are not guarantees. Delays can occur due to carriers, weather, customs, address issues, or events outside our control.
5. Tracking
When tracking is available, we (or our fulfillment partner) send a shipping confirmation email with tracking details. Tracking can take 24–48 hours to activate after the label is created.
6. Multiple items
If your order contains multiple items, they may ship from more than one location and arrive in separate packages on different dates. You may receive more than one tracking number.
7. International orders, duties, and taxes
For shipments outside the United States, your country may charge import duties, VAT/GST, brokerage, or customs fees. Unless checkout explicitly includes those charges in your total, they are your responsibility and are payable to the carrier or customs authority. Customs can delay delivery. If a package is refused or abandoned because duties were unpaid, you may not be entitled to a refund of the merchandise or outbound shipping, except where mandatory law requires otherwise.
8. Address accuracy
You are responsible for providing a complete and accurate shipping address. We are not responsible for packages delivered to an incorrect or incomplete address you entered. Contact finndowns03@gmail.com immediately if you spot an error; we may not be able to change the address after the label is created.
9. Lost, damaged, or delayed shipments
Email us with your order number if a package is badly delayed, appears lost, or arrives damaged. Damaged or incorrect items are handled under our Refund Policy.
10. Contact
Shipping questions: finndowns03@gmail.com