Last updated: November 2, 2026
Refund & Return Policy
This policy explains when Swoshel accepts returns and issues refunds. It is written to limit voluntary returns as much as reasonably possible while complying with mandatory consumer-protection rules that apply in the European Union / European Economic Area and the United Kingdom.
1. Default rule (most customers)
All sales are final. Except as required by law or as expressly stated below for defective, damaged, or incorrect items, we do not accept returns, exchanges, or refunds for change of mind, dislike of fit or style, incorrect size selection, ordering the wrong item, or any similar reason.
This default rule applies to customers located outside the European Union, European Economic Area, and United Kingdom, and to any situation where a statutory cooling-off / withdrawal right does not apply.
2. EU / EEA / UK statutory right of withdrawal (distance sales)
If you are a consumer in the European Union, European Economic Area, or United Kingdom and you bought online (a distance contract), you generally have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason, under applicable consumer law (including Directive 2011/83/EU as implemented locally, and equivalent UK rules).
To meet the deadline, send us a clear withdrawal notice (for example by email) before the 14-day period ends. You may use wording such as: “I hereby withdraw from my contract of sale for order #[order number], ordered on [date], received on [date]. Name: [your name]. Address: [your address].”
After notifying us, you must send the goods back without undue delay and in any event within 14 days of that notice. You are responsible for the direct cost of return shipping, unless we failed to inform you of that cost before purchase or we agree in writing to pay it. We recommend a trackable service; we are not responsible for returns lost in transit without proof of shipment.
We will refund the price you paid for the returned goods and, where required by law, the cost of the cheapest standard delivery option offered for your order. Express or upgraded shipping costs above the cheapest standard option are not refunded unless mandatory law says otherwise. Refunds are made to your original payment method without undue delay and within 14 days of us receiving the goods back or you providing evidence of having sent them, whichever is earlier — subject to inspection.
Condition / diminished value: You may inspect the goods as you would in a store. If you handle them beyond what is necessary to establish their nature, characteristics, and functioning (for example by wearing them outdoors, washing them, or damaging them), we may reduce the refund to reflect diminished value, to the extent allowed by law.
Exceptions: The statutory withdrawal right does not apply where the law excludes it (for example clearly personalized goods made to your specifications, or sealed goods that cannot be returned for health/hygiene reasons once unsealed after delivery). Where an exception lawfully applies, Section 1 remains in force.
3. Defective, damaged, or incorrect items
If an item arrives defective, damaged in transit, or is not the item you ordered, email finndowns03@gmail.com within 7 days of delivery with your order number and clear photos of the product, the defect/damage, and the packaging/label. After we confirm the issue, we will, at our option and as required by mandatory law, repair, replace, or refund the affected item. Approved cases do not require you to pay return shipping for the defective/incorrect item.
Nothing in this policy limits mandatory legal guarantees for faulty goods (including, where applicable, EU/UK rules on goods that are not in conformity with the contract).
4. How to contact us about a return or withdrawal
- Email finndowns03@gmail.com with your order number, what you want to return, and whether you are exercising an EU/EEA/UK withdrawal right or reporting a defect.
- Wait for return instructions. Unauthorized returns may be refused or may not receive a refund.
- Ship the item only as instructed, unused except for lawful inspection, in secure packaging.
5. What we do not refund (except where law requires)
- Change of mind outside a mandatory withdrawal right
- Original outbound shipping (except the statutory standard-delivery portion on a valid EU/EEA/UK withdrawal)
- Duties, taxes, or brokerage fees on international shipments or returns
- Orders shipped to an address you entered incorrectly
- Items returned late, incomplete, washed, worn beyond inspection, or without authorization when authorization was required
6. Cancellations before shipment
We may cancel an unshipped order at our discretion. If you ask us to cancel before the order ships, email us immediately. Once an order has shipped, Section 1–3 apply.
7. Exchanges
We do not offer direct exchanges. If a return/refund is approved under this policy, place a new order for any replacement item.
8. Lost packages
If tracking shows delivered but you did not receive the package, or tracking stalls for an extended period, contact us promptly. We will work with the carrier where reasonable. We are not responsible for loss after confirmed delivery to the address you provided, or for carrier delays outside our control.
9. Contact
Swoshel — finndowns03@gmail.com